Clients | What to Expect
You’ve signed a contract
with JJC Law, LLC.
What can you expect?
We’ll keep you updated on your case every step of the way, but we’ve gathered some information here that you may find helpful along the way.
Our Initial Contact
Thanks for signing your contract with JJC Law. Below is a list of what you can expect from us. If you feel we are not living up to these expectations, at any point, please let us know.
When you contact JJC Law, the first thing we do is get your side of the story and work with you to assemble all the documents that will help us prove it. You might think, the truth is the truth, and as long as you’re honest, you have nothing to worry about. However, what if the other side is not honest? The real issue is what we can prove, and that is why we start on day 1 by gathering all the information to be sure we are ready for anything.
At our first meeting, you will be asked to sign a contract and some medical release forms. The contract is self-explanatory – we need it to represent you. The medical release forms will allow us to order your medical records immediately and begin assembling your damages case.
At this point, you are probably wondering what our fees are. Before we discuss fees, you should understand a few things. If you are a personal injury client, chances are, you will sign a Contingency Fee contract. A contingency fee contract is one where the attorney fronts all the costs – such as medical treatment, court costs, deposition costs, and other costs needed to get the case to trial. As the client, you do not come out of pocket for most expenses.
In return, on a contingency fee contract, the lawyer is paid only out of a settlement or judgment he achieves for the client. The contract spells out the various percentages the attorney is entitled to. You have no obligation for costs or fees if there is no recovery in a standard contingency fee contract.
If you are a billable client, you will be asked to put down a retainer for services rendered. Attorney fees and costs will be paid out of that retainer. Once the retainer amount is spent, you will be asked to replenish it. Any retainer funds not spent will be refunded to the client.
Our 10 Promises to You – What you can Expect
- You can expect us to devote the time and resources necessary to achieve the best outcome possible for your case.
- You can expect us to assist you with making arrangements for medical treatment that you may need.
- You can expect us to answer your questions along the way. Some of those questions may be answered here already.
- You can expect us to respond to your questions and concerns within 24 hours. Why 24 hours? When we work on your case, we work only on your case. We do not accept interruptions from outside sources while we attempt to draft pleadings, discuss your treatment with doctors, or work toward settling your case. Your case deserves our focus, and you can expect to receive it. This might mean that we do not respond to questions you consider simple or basic immediately. This does not mean we are not working or we do not care; as a firm, we choose to dedicate our efforts to those activities that will maximize the value of your case above all else.
- You can expect us to reach out if we feel you are not doing your part. For instance, if a doctor believes a certain treatment is necessary for your injuries, but you regularly miss that treatment, we will reach out to discuss the importance of following your doctor’s orders.
- You can expect not to be pressured by us to undergo treatment you do not need. We will always defer to your doctor, and the decision on various treatments is a conversation to be had with him or her. While we can provide you information on various treatments, we expect you to make all treatment decisions based on what you and your doctor believe is medically appropriate.
- You can expect us to be different, different from other lawyers you’ve come across, different from lawyers who heavily advertise, and different from your expectations.
- You can expect us to listen – if you ever feel we are not meeting your expectations, and you choose to do us the courtesy of informing us where we fell short, you can expect us to listen and react.
- You can expect us to care – we do not have 1,000 clients, and we do not accept every case that walks in the door. If we’ve taken your case, it’s because it meets our strict criteria, and we hope to be able to make a difference in your life.
- You can expect us to act ethically, not take shortcuts, and to treat opposing attorneys, witnesses and adjusters with respect… and to demand no less of them when it comes to you.